MDM Support Engineer / MDM Administrator

About Galaxy:
Galaxy Office Automation Pvt. Ltd is a leading technology solutions provider and helps organizations to digitally transform their business. Over the past 36 years, we have strived to help our customers meet the most difficult challenges by providing innovative solutions that integrate cutting edge technologies. We have been constantly upgrading our portfolio of solutions and skills to keep up with the fast-changing digital world. Our vast experience across various industries, large investments in developing skills and solutions, ability to execute complex transactions and over 300+ professionals put us in the best position to deliver transformational solutions to our clients.

Job Description:
We are looking for an experienced MDM Support Engineer to manage, monitor, and
troubleshoot mobile and endpoint devices using ScaleFusion or similar MDM platforms. The
candidate should ensure device compliance, policy enforcement, and end-user support across
Android, iOS, and Windows environments.

Key Responsibilities:
 Manage and administer ScaleFusion MDM (preferred) or other MDM platforms like Intune / AirWatch / MobileIron.
 Enroll, configure, and monitor devices for compliance and security.
 Create and deploy policies, restrictions, and applications.
 Perform device troubleshooting and resolve policy enforcement issues.
 Generate compliance and activity reports for management.
 Coordinate with IT and InfoSec teams for alignment with corporate policies.
 Maintain documentation for configurations, SOPs, and incident records.

Required Skills:
 Hands-on experience in ScaleFusion MDM administration.
 Understanding of Android Enterprise and Apple DEP / VPP.
 Basic knowledge of Active Directory / Azure AD.
 Strong analytical, troubleshooting, and communication skills.

Preferred Certifications:
 ScaleFusion Certified Administrator (if available)
 Microsoft Certified: Endpoint Administrator Associate
 VMware Workspace ONE or MobileIron certification (optional)