Role Overview
The Commvault L2 Backup Engineer is responsible for providing advanced operational support, troubleshooting, and administration of enterprise backup environments leveraging Commvault solutions. This role involves resolving escalated issues, maintaining backup infrastructure, and ensuring data protection and recovery processes meet organizational requirements.
Key Responsibilities:
- Operate, maintain, and optimize enterprise backup environments using Commvault.
- Troubleshoot and resolve L2-level incidents, including backup failures, restore issues, and infrastructure errors.
- Analyze daily backup jobs, identify root causes for failures, and implement corrective actions to maximize backup success rates.
- Perform configuration changes, patching, and upgrades for Commvault environments as per design and compliance requirements.
- Collaborate with cross-functional teams (storage, virtualization, network) to resolve complex issues and support integrated backup solutions.
- Provide escalation support for L1 engineers and act as a technical point of contact for managed service providers and customers.
- Ensure backup and restore operations are aligned with data protection and disaster recovery strategies.
- Maintain and update documentation for backup procedures, configurations, and incident resolutions.
- Participate in capacity planning, utilization analysis, and optimization of backup storage resources.
- Support integration of various storage technologies (SAN, NAS, Object Storage) with Commvault backup systems.
- Prepare and deliver regular status and progress reports on backup environment health and activities.
Required Skills & Qualifications:
- Minimum 4 years of IT experience, with at least 2 years in Commvault backup administration and support.
- Hands-on experience with enterprise-scale Commvault deployments, including backup, recovery, and archiving.
- Strong troubleshooting skills for backup software, tape libraries, disk-to-disk backup systems, and SAN connectivity.
- Familiarity with storage protocols (NFS, CIFS, iSCSI, FC) and integration with backup solution.
- General knowledge of networking fundamentals and operating systems (Windows, Linux).
- Experience with capacity planning, utilization analysis, and backup optimization.
- Excellent communication, documentation, and customer service skills.
- Ability to work in a 24/7 or rotational shift environment as required.
Preferred Skills:
- Certifications in Commvault or other enterprise backup solutions.
- Experience with automation/scripting (PowerShell, Python, Shell) is a plus.
- ITIL Foundation or experience in ITIL-based operational environments.
- Exposure to other backup solutions (Veeam, Cohesity, Veritas NetBackup) and storage technologies (NetApp, Dell EMC, Data Domain).
About the role:
We are looking for a competitive and trustworthy Sales Specialist to help us build up our business activities and discover and pursue new sales prospects, negotiating deals and maintaining customer satisfaction. The person should have excellent communication skills and feel comfortable reaching out to potential customers to demonstrate our services and products through calls email.
Responsibilities:
Drive efforts to meet the current business development revenue and define requirements to support longer term revenue and margin growth.
Implements systematic processes for business development that includes a comprehensive view of the possible options that could be pursued, a uniform evaluation/scoring methodology to compare the alternatives, prioritization of the options and implementation plans for the activities that will be engaged in.
Nurturing lead throughout the sales cycle with the aim of converting the lead into successful deals.
The ideal candidate must have sales experience in Server, Storage, End point computing, Enterprise Mobility, RPA Solutions, Networking & Security Solutions, Cloud solutions, IT Infra product sales, Software Solutions, etc.
Designing & providing appropriate Solutions to customers
Should have a solution oriented and consultative approach towards sales
Should be a pure team player and should be willing to grow together with the company and the team as one.
Should be comfortable giving demos and presentations whenever required & visit potential clients offices.
Highly self-motivated and energetic individuals, full of positive energy.
Candidate requirements:
Excellent ability to handle Customer & IT Vendors
Excellent verbal & written communication skills to effectively present findings and reports at local and senior
business management level.
Roles & Responsibilities:
➢Identifying the organization’s needs
➢Breaking down large scale projects into manageable chunks
➢Working out which IT products to use based on cost benefit analysis and research.
➢Agreeing plans with the client
➢Explaining to designers and developers what’s required and overseeing the progress.
➢Producing documents that monitor progress and ensure the quality of the project.
➢Advising the client on managing future IT needs
➢Actively collaborate with server team members—including server technicians, server analysts, and server
administrators—to create and troubleshoot server networks for clients.
➢Decide on the appropriate hardware to use on a per-project basis.
➢Construct data communications networks made with tethered servers.
➢Implement high-level server design that promotes smooth network use.
➢Troubleshoot early-stage issues associated with server performance.
➢Creatively link servers together to fulfil a wide variety of potential client requests.
➢Communicate regularly with clients to implement feedback on performance, as it relates specifically to server and
network design.
➢Work closely with the Sales team and help identify the right opportunities and close the deals.
➢Provide winning solutions as part of the pre-sales team which included responding to RFPs and RFIs from existing
and prospective clients.
➢Should have knowledge of the Server and configurations of the leading OEM like Dell, HPe & Lenovo,
➢Should have knowledge of latest technologies like, Virtualization, HCI & Cloud Computing.
➢Should have done graduation from Engineering background.
