Desktop Engineer

About Galaxy:
Galaxy Office Automation Pvt. Ltd is a leading technology solutions provider and helps organizations to digitally transform their business. Over the past 38 years, we have strived to help our customers meet the most difficult challenges by providing innovative solutions that integrate cutting edge technologies. We have been constantly upgrading our portfolio of solutions and skills to keep up with the fast-changing digital world. Our vast experience across various industries, large investments in developing skills and solutions, ability to execute complex transactions and over 300+ professionals put us in the best position to deliver transformational solutions to our clients.

Job Description:
We are seeking a skilled Desktop Engineer to join our IT team. The successful candidate will be
responsible for the installation, configuration, and troubleshooting of desktops, laptops, and
printers. They will manage user accounts and permissions within Windows environments,
ensuring seamless access control and user support.

Key Responsibilities
 Install, configure, and troubleshoot desktops, laptops, printers, and other related hardware.
 Manage user accounts, permissions, and access controls within Windows environments.
 Provide support for antivirus installation, operating system updates, and other standardized software applications.
 Troubleshoot basic network connectivity issues, including LAN/WAN.
 Handle and resolve user support tickets promptly and efficiently.
 Coordinate with vendors for hardware replacements and repairs.
 Document technical procedures and maintain accurate logs of support activities.

Required Skills
 2 to 3 years of experience in desktop support or a similar role.
 Strong knowledge of Windows operating systems and user account management.
 Basic understanding of network connectivity and troubleshooting LAN/WAN issues.
 Experience in installing and supporting antivirus and standard software.
 Ability to handle user tickets with a customer-focused approach.
 Good communication and collaboration skills to work with vendors and internal teams. Education
 Diploma or Bachelor’s degree in Information Technology, Computer Science, or a related field is required.