Experience: 5-9 Years
Job Location: Mumbai Fort
Job Description
The L2 Engineer (Sophos Specialists) will provide advanced technical support for endpoint security and cyber defense
operations. The role involves handling complex issues related to EDR, incident response, threat hunting, and forensics,
along with supporting Linux/Windows environments, databases, network management software, and related IT
technologies.
Key Responsibilities
- Provide L2 support for Sophos security products and related endpoint protection solutions.
- Troubleshoot and resolve complex incidents related to EDR, incident response, threat hunting, and forensics.
- Work on Linux and Windows operating systems, databases, network management software, and IT infrastructure
technologies. - Analyze security events, perform deeper technical investigation, and coordinate escalations when required.
- Ensure proper documentation, case updates, and resolution tracking.
- Support implementation and operational activities for proposed OEM or reputed EDR solutions.
- Collaborate with internal teams to maintain service quality and timely issue closure.
Academic Qualifications
Candidates should possess one of the following:
BTech/MTech in CS or IT / MCA Degree or Equivalentwith a minimum of5 years of experienceinEDR / Incident
Response / Threat Hunting / Forensics solutions.
OR
BCA / B.Sc. IT / B.Sc. Computers / Diploma in Computer Science or Information Technology with relevant operational
exposure.
Required Skills - Strong knowledge ofLinux and Windows operating systems.
- Familiarity with databases,network management software, and core IT technologies.
- Hands-on experience withEDR toolsand security operations.
- Good analytical, troubleshooting, and communication skills.
- Ability to manage escalations and work in a support-driven environment.
Certifications - Preferred or required certifications include:
OEM certificate of proposed solution or any reputed EDRsolution.
CISM / CISSP / CEH / CSA / CIH / CompTIA Security+
Experience Requirement
Minimum5 yearsof experience inEDR / Incident Response / Threat Hunting / Forensics for candidates with
BTech/MTech/MCA or equivalent qualification.