Senior VMware Engineer

About Galaxy:
Galaxy Office Automation Pvt. Ltd is a leading technology solutions provider and helps
organizations to digitally transform their business. Over the past 38 years, we have strived to
help our customers meet the most difficult challenges by providing innovative solutions that
integrate cutting edge technologies. We have been constantly upgrading our portfolio of
solutions and skills to keep up with the fast-changing digital world. Our vast experience across
various industries, large investments in developing skills and solutions, ability to execute
complex transactions and over 300+ professionals put us in the best position to deliver
transformational solutions to our clients.

Job Description:
We are looking for a highly skilled Senior VMware Engineer who will not only manage and
troubleshoot VMware infrastructure but also coordinate with cross-functional teams, drive
issue resolution, and ensure smooth operations. The role requires strong technical expertise,
ownership, and excellent communication skills to manage tasks, assign work to relevant
teams, and ensure timely closure.

Key Responsibilities:
VMware Infrastructure Management
 Manage, troubleshoot, and optimize VMware ESXi, vCenter, and virtualized workloads.
 Perform VM creation, migration, resource allocation, snapshots, storage management, and cluster administration.
 Monitor infrastructure performance and ensure high availability.

Cross-Team Coordination
 Collaborate with multiple teams including Network, Storage, Backup, Security, and application teams.
 Evaluate incoming issues, categorize them, and assign tasks to the appropriate teams.
 Follow up on task status, ensure SLA compliance, and escalate when required.
 Communicate updates and action items to stakeholders.

Incident & Problem Management
 Lead technical bridges for critical incidents.
 Perform root cause analysis and drive long-term fixes.
 Maintain documentation for incidents, changes, and configurations.

Operational Excellence
 Implement best practices for VMware infrastructure.
 Assist in planning upgrades, patching activities, and capacity expansion.
 Ensure adherence to security standards and audit requirements.

Documentation & Reporting
 Maintain up-to-date SOPs, technical documentation, and configuration details.
 Provide regular reports on system performance, incidents, and task status.

Required Skills & Qualifications:
 Strong hands-on experience with VMware ESXi, vCenter, vSphere VM management.
 Good understanding of storage concepts (SAN/NAS), networks, and backup technologies.
 Experience in handling large-scale virtual environments.
 Excellent coordination, communication, and task management skills.
 Ability to take ownership and lead during critical issues.
 Certification preferred: VCP (VMware Certified Professional).

Soft Skills:
 Strong problem-solving and decision-making abilities.
 Team coordination and stakeholder management.
 Ability to work under pressure during critical incidents.
 Proactive, accountable, and structured approach to work.