Galaxy Office Automation

Senior Application Security / Product Security Engineer

Experience : 4+ Years
Job Location : Ghansoli, Mumbai

Job Description
We are seeking an experienced Application Security / Product Security Engineer to help secure
our applications and products throughout the software development lifecycle. The ideal
candidate will have strong knowledge of cloud-based architectures, application security best
practices, and secure SDLC, along with hands-on experience performing security design
reviews and application testing across web, API, mobile, and thick client applications. This role
requires close collaboration with engineering, architecture, DevOps, and product teams to
identify security risks early and ensure secure product development.
Key Responsibilities
 Integrate security practices into the Software Development Lifecycle (SDLC).
 Perform application security design reviews for new and existing products.
 Conduct manual and automated security testing of:
o Web applications
o REST / GraphQL APIs
o Mobile applications (Android / iOS)
o Thick client / desktop applications
 Identify vulnerabilities such as OWASP Top 10, authentication issues, authorization
flaws, and API security risks.
 Review cloud architecture and deployments (AWS, Azure, GCP) for security best
practices.
 Work with development teams to prioritize and remediate vulnerabilities.
 Perform threat modeling and security architecture assessments.
 Track vulnerabilities, remediation status, and risk metrics using Excel or vulnerability
management tools.
 Support secure coding practices and developer security awareness.
 Manage multiple security assessments and coordinate tasks across teams.
 Provide reports and dashboards for management regarding security posture.
Required Skills & Qualifications
 Strong understanding of Application Security and Product Security principles.
 Experience with secure SDLC practices.
 Hands-on experience performing security testing for:
o Web applications
o APIs
o Mobile apps
o Thick client applications
 Knowledge of cloud platforms (AWS / Azure / GCP) and cloud security architecture.
 Experience performing security design reviews and threat modeling.
 Familiarity with OWASP Top 10, API Security Top 10, and common vulnerability
classes.
 Experience using security tools such as:
o SAST
o DAST
o SCA
 API testing tools
 Good working knowledge of Excel for tracking vulnerabilities, metrics, and reporting.
 Strong task management and stakeholder coordination skills.
 Ability to work with engineering and product teams to drive security remediation.
Preferred Qualifications
 Certifications such as:
o CEH
o OSCP
o GWAPT
o CSSLP
o CISSP
 Experience with DevSecOps pipelines and CI/CD security integration and
architecture design principles.
 Experience with container and Kubernetes security and cloud security.
Soft Skills
 Strong communication and collaboration skills
 Ability to manage multiple projects and stakeholders
 Analytical thinking and problem-solving ability
 Strong documentation and reporting skills

L2 Engineer (Sophos Specialists)

Experience: 5-9 Years
Job Location: Mumbai Fort

Job Description
The L2 Engineer (Sophos Specialists) will provide advanced technical support for endpoint security and cyber defense
operations. The role involves handling complex issues related to EDR, incident response, threat hunting, and forensics,
along with supporting Linux/Windows environments, databases, network management software, and related IT
technologies.
Key Responsibilities

  • Provide L2 support for Sophos security products and related endpoint protection solutions.
  • Troubleshoot and resolve complex incidents related to EDR, incident response, threat hunting, and forensics.
  • Work on Linux and Windows operating systems, databases, network management software, and IT infrastructure
    technologies.
  • Analyze security events, perform deeper technical investigation, and coordinate escalations when required.
  • Ensure proper documentation, case updates, and resolution tracking.
  • Support implementation and operational activities for proposed OEM or reputed EDR solutions.
  • Collaborate with internal teams to maintain service quality and timely issue closure.
    Academic Qualifications
    Candidates should possess one of the following:
    BTech/MTech in CS or IT / MCA Degree or Equivalentwith a minimum of5 years of experienceinEDR / Incident
    Response / Threat Hunting / Forensics solutions.
    OR
    BCA / B.Sc. IT / B.Sc. Computers / Diploma in Computer Science or Information Technology with relevant operational
    exposure.
    Required Skills
  • Strong knowledge ofLinux and Windows operating systems.
  • Familiarity with databases,network management software, and core IT technologies.
  • Hands-on experience withEDR toolsand security operations.
  • Good analytical, troubleshooting, and communication skills.
  • Ability to manage escalations and work in a support-driven environment.
    Certifications
  • Preferred or required certifications include:
    OEM certificate of proposed solution or any reputed EDRsolution.
    CISM / CISSP / CEH / CSA / CIH / CompTIA Security+
    Experience Requirement
    Minimum5 yearsof experience inEDR / Incident Response / Threat Hunting / Forensics for candidates with
    BTech/MTech/MCA or equivalent qualification.

L1 Support Engineer (Sophos Specialists)

Experience: 3-7 Years
Job Location: Mumbai Fort

Job Description
The L1 Support Engineer (Sophos Specialists) will provide first-level operational support for endpoint security and related
cyber defense activities. The role focuses on supporting EDR, incident response, threat hunting, and forensic solutions,
along with timely triage and escalation of security issues.
Key Responsibilities

  • Provide L1 support for Sophos security products and related operational issues.
  • Monitor, identify, and escalate incidents related to EDR and security events.
  • Assist in incident response, threat hunting, and forensic support activities.
  • Perform initial troubleshooting, analysis, and documentation of reported issues.
  • Coordinate with internal teams for resolution and closure of incidents.
  • Maintain proper logs, updates, and case records in line with support processes.
    Academic Qualifications
    Candidates should possess one of the following:
    BTech/MTech in CS or IT / MCA Degree or Equivalentwith a minimum of3 years of experienceinEDR / Incident
    Response / Threat Hunting / Forensics solutions.
    OR
    BCA / B.Sc. IT / B.Sc. Computers / Diploma in Computer Science or Information Technology.
    Relevant certifications such as CEH / CSA / CIH / CompTIA Security+ are preferred or required based on profile fit.
    Required Skills
  • Strong understanding of cybersecurity operations.
  • Exposure to Sophos security solutions or similar endpoint protection platforms.
  • Knowledge of EDR, incident response, threat hunting, and forensics.
  • Good analytical, troubleshooting, and communication skills.
  • Ability to work in a structured support environment and handle escalations efficiently.
  • Certification Requirements
  • CEH
  • CSA
  • CIH
  • CompTIA Security+
    Experience Requirement
    Minimum3 yearsof experience inEDR / Incident Response / Threat Hunting / Forensics solutions for candidates with
    BTech/MTech/MCA or equivalent qualification.

Principal Storage Architect – Dell Hyper-Converged & Dell/NetApp Advisory

Experience : 15+ Years

Location : Bengaluru

Job Description
The Principal Architect (Storage Consultant) will have deep expertise in Dell Hyper-Converged
(VxRail-centric) environments, Dell primary storage platforms and NetApp ecosystems,
combined with strong enterprise advisory and roadmap definition capabilities. This role will be
client-facing and strategic in nature. The architect will engage with senior customer
stakeholders to assess current storage maturity, define future-state architecture and develop a
multi-year storage modernization roadmap aligned to performance, resiliency, regulatory,
cyber-resilience and cost objectives. This is not an operations role. It is a strategy-led
architecture and advisory position.
Key Responsibilities
Storage Strategy & Roadmap Definition (Primary Mandate)
 Lead enterprise storage assessments across Dell HC, Dell Storage, and NetApp
platforms.
 Hel the customer in defining a 3 to 5 year storage roadmap including –
o Platform rationalization
o Technology standardization
o HCI adoption strategy
o Data lifecycle and tiering models
o Cyber-resilience posture
 Conduct maturity assessments and gap analysis.
 Align storage strategy with –
o Regulatory and compliance requirements
o Business continuity & DR strategy (RPO/RTO alignment)
o Cloud and hybrid integration roadmap
 Present recommendations to senior IT and infrastructure leadership.
Dell Hyper-Converged Architecture (Core Requirement)
 Architect and optimize Dell VxRail / Dell HC environments.
 Define –
o Cluster sizing strategy
o Workload placement models
o Performance and scalability planning
o Lifecycle and expansion approach
 Provide guidance on modernization from legacy SAN/NAS to HCI where appropriate.
 Advise on integration with VMware and enterprise data protection frameworks.

AI Sales Lead

Company Overview
Galaxy Office Automation Pvt. Ltd. is a trusted enterprise technology partner with 30+
years of experience in delivering secure, large-scale IT systems across India’s top
enterprises and government institutions. As we scale into the next frontier of AI-driven
intelligence across IT, BFSI, Healthcare, Manufacturing, Marketing, E-commerce and
Energy domains – we’re building a new stack of AI-native services, products, agents,
swarms, and conversational assistants that bring powerful, modular intelligence to real
world enterprise workflows – while evolving towards an AI-Factory model to enable
scalable, reusable, and composable intelligence across use cases.
Our goal is not buzzwords—it’s capability. We focus on deploying reliable production
grade AI systems that can plug directly into existing ecosystems and deliver immediate
business value.


Role Summary
We are seeking an experienced AI Sales Lead to own the complete enterprise sales
lifecycle for Galaxy’s AI solutions — from lead origination and opportunity qualification
to commercial negotiation and deal closure.
In this role, you will be responsible for driving AI revenue growth by identifying high-value
enterprise opportunities, building strong stakeholder relationships, structuring
commercial proposals, and successfully closing deals. You will work closely with the AI
Pre-Sales Consultant and technical leadership to ensure solution alignment and
commercial viability.
This role is ideal for an enterprise B2B sales professional who understands consultative
selling, can navigate complex multi-stakeholder environments, and is comfortable
selling concept-driven AI solutions even in early-stage or custom-development
scenarios.
You will work physically alongside senior leadership and play a key role in shaping the AI
vertical’s GTM strategy and revenue roadmap.


What You’ll Work On

  • Lead Origination & Pipeline Development
     Identify and generate enterprise AI sales opportunities across target industries
     Build and maintain a strong qualified pipeline
     Conduct outbound prospecting, networking, and relationship building
     Engage CXO-level stakeholders and decision-makers
  • Opportunity Qualification & Sales Strategy
     Qualify opportunities based on strategic fit, budget, and feasibility
     Structure account strategies and stakeholder maps
     Work collaboratively with pre-sales for initial discovery conversations
     Own CRM discipline and funnel hygiene
  • Commercial Structuring & Negotiation
     Lead commercial discussions including pricing, contract terms, and scope
    alignment
     Structure proposals aligned to enterprise procurement processes
     Handle objections related to ROI, risk, deployment models, and timelines
     Close deals while ensuring realistic delivery commitments
  • Cross-Functional Coordination
     Collaborate closely with AI Pre-Sales Consultant for technical validation and AI
    solutioning
     Align with AI delivery teams on feasibility and timelines
     Ensure seamless transition from sales to execution
  • GTM Strategy & Revenue Growth
     Contribute to AI GTM positioning and messaging
     Identify emerging enterprise AI demand patterns
     Provide structured feedback to leadership on market expectations
     Help shape pricing models (PoC, subscription, enterprise deployment, etc.)

    Required Skills and Qualifications
     6–10 years of enterprise B2B technology sales experience
     Proven track record of closing mid-to-large enterprise deals
     Experience selling SaaS, cloud, cybersecurity, analytics, or enterprise IT solutions
     Strong consultative selling ability
     Experience handling multi-stakeholder enterprise environments
     Comfort engaging CXOs and senior decision-makers
     Strong commercial negotiation skills
     Structured thinking and strong communication skills
     Familiarity with AI concepts (GenAI, automation, predictive analytics, agents, etc.) preferred
     Ability to sell solution-driven engagements, not just oA-the-shelf products Desirable Skills
     Experience selling AI or analytics-driven solutions
     Exposure to regulated or enterprise-heavy industries
     Ability to sell roadmap-driven or customization-heavy solutions
     Understanding of enterprise procurement cycles
     Entrepreneurial mindset and ownership mentality

    What You’ll Gain
     Direct ownership of the AI revenue engine within a growing enterprise AI vertical
     Exposure to high-impact enterprise AI conversations across industries
     Opportunity to shape AI GTM strategy from the ground up
     Experience selling cutting-edge AI solutions including agents, swarms, AI factory models, and intelligent automation
     Mentorship from senior leadership in enterprise strategy and AI commercialization
     Clear growth path into roles such as:
    o Head – AI Sales
    o Enterprise Sales Director
    o AI GTM Lead
    o Business Unit Revenue Head

    Important Notes
     This is an on-site role in Goregaon, Mumbai
     Candidates must be willing to work closely and physically with senior leadership
     This role emphasizes accountability, ownership, and commercial results

    Closing Statement
    If you thrive in enterprise sales environments, enjoy building strategic client relationships, and want to drive real-world adoption of advanced AI systems across industries, join Galaxy Office Automation and help scale the next generation of enterprise AI solutions.

Pre Sales – Cloud & Datacenter

Role Summary

We are seeking an experienced Solution Architect – Cloud & Datacenter to design, validate, and govern end-to-end infrastructure solutions spanning hybrid cloud, private cloud, and on-premise datacenter environments. The role requires strong expertise in cloud platforms, enterprise datacenter technologies, virtualization, automation, and infrastructure modernization.

The candidate will drive architecture strategy, solution design, client advisory, and technical governance across infrastructure transformation programs.


Key Responsibilities

1. Architecture & Design

  • Public Cloud (IaaS, PaaS)
  • Private Cloud
  • Hybrid Cloud
  • Traditional Datacenter
  • Develop High-Level Design (HLD).
  • Create reference architectures and reusable solution blueprints.
  • Ensure scalability, resiliency, high availability (HA), and disaster recovery (DR) solutions.

2. Cloud Architecture

  • Design solutions on:
    • Microsoft Azure
    • Amazon Web Services
    • Google Cloud Platform
  • Architect landing zones and governance frameworks.
  • Design identity and access models (IAM, RBAC, Zero Trust).
  • Suggest cost optimization and FinOps best practices.

3. Datacenter & Infrastructure

  • Architect solutions involving:
    • Virtualization platforms (e.g., VMware vSphere, Microsoft Hyper-V)
    • Hyperconverged Infrastructure (HCI)
    • SAN/NAS storage architectures
    • Backup and disaster recovery solutions
  • Plan datacenter consolidation and modernization initiatives.
  • Design compute, storage, and network capacity models.

4. Automation & DevOps

  • Promote Infrastructure as Code (IaC) using:
    • Terraform
    • Ansible
    • Azure DevOps
  • Design CI/CD infrastructure pipelines.
  • Enable containerization and orchestration using:
    • Kubernetes
    • Docker

6. Migration & Transformation

  • Lead cloud migration assessments and strategy.
  • Define 6R migration models (Rehost, Replatform, Refactor, etc.).
  • Conduct TCO and ROI analysis for cloud adoption.
  • Provide advisory for legacy modernization.

7. Stakeholder & Governance

  • Engage with business stakeholders and CXOs.
  • Translate business requirements into technical architecture.
  • Conduct architecture review boards and technical governance.
  • Create proposal and Cost case development.

Required Skills & Qualifications

Technical Skills

  • 10+ years in IT infrastructure; 5+ years in architecture roles.
  • Strong expertise in:
    • Hybrid cloud architecture
    • Datacenter infrastructure design
    • Virtualization and storage systems
    • Enterprise networking
    • Cloud security architecture
  • Hands-on experience in at least one hyperscaler (Azure/AWS/GCP).
  • Experience with DR design (RPO/RTO modeling).

Certifications (Preferred)

  • Azure Solutions Architect Expert
  • AWS Solutions Architect Professional
  • VMware VCP / VCAP
  • TOGAF (preferred)

Behavioral Competencies

  • Strategic thinking and systems-level design mindset.
  • Strong stakeholder communication and presentation skills.
  • Structured documentation and governance.

AI Presales Consultant

Company Overview
Galaxy Office Automation Pvt. Ltd. is a trusted enterprise technology partner with 30+
years of experience in delivering secure, large-scale IT systems across India’s top
enterprises and government institutions. As we scale into the next frontier of AI-driven
intelligence across IT, BFSI, Healthcare, Manufacturing, Marketing, E-commerce and
Energy domains – we’re building a new stack of AI-native services, products, agents,
swarms, and conversational assistants that bring powerful, modular intelligence to real
world enterprise workflows – while evolving towards an AI-Factory model to enable
scalable, reusable, and composable intelligence across use cases.
Our goal is not buzzwords—it’s capability. We focus on deploying reliable production
grade AI systems that can plug directly into existing ecosystems and deliver immediate
business value.


Role Summary
We are seeking an experienced AI Pre-Sales Consultant to work directly with senior
leadership on client discovery, AI opportunity identification, AI solution
storyboarding and pitching of AI-driven solutions to enterprise stakeholders.
In this role, you will be expected to actively storyboard and pitch AI solutions –
translating enterprise problems into structured AI approaches, system flows, and
outcome-driven narratives. While you will not design detailed architectures or write code,
you are expected to understand AI solutioning at a top level and confidently
communicate how AI systems work, what trade-oAs exist, and where value is created.
This role is ideal for an experienced MBA with an engineering background (CS / CE /
EE) who enjoys client interaction, structured thinking, and translating business pain
points into AI-enabled solution narratives.
You will work physically alongside leadership and play an active role in enterprise pre
sales and AI GTM strategy.


What You’ll Work On

  • Client Discovery & Interaction
     Attend client meetings alongside leadership and sales teams
     Actively participate in business discovery conversations
     Document client pain points, constraints, and success criteria
  • AI Opportunity Mapping (High-Level)
     Translate business problems into AI-addressable opportunity areas
     Assist in mapping problems to AI categories (forecasting, NLP, GenAI, automation,
    optimization, etc.)
     Understand where AI is applicable vs where it is not
  • Pre-Sales Deck & Proposal Support
     Create and refine client-facing pre-sales decks
     Structure problem statements, solution approaches, and value propositions
     Assist in proposal narratives, solution summaries, and executive slides
  • AI Solution Framing (Conceptual)
     Support high-level solution framing such as:
    o Logical system flows
    o Cloud / deployment options
    o Data requirements and assumptions
     Coordinate with technical AI team members for deeper solution inputs
  • Storyboard AI solutions by structuring:
     Business problem → AI approach → system flow → business impact
     Pitch AI solutions clearly and confidently in client meetings
     Articulate why a specific AI approach is suitable—not just what it is
  • Market & Client Research
     Research client industries, competitors, and AI adoption patterns
     Study how enterprises deploy AI in real-world settings
     Convert research insights into structured inputs for sales and leadership

    Required Skills and Qualifications
     MBA background (Strategy / Finance / Marketing / Analytics preferred)
     Engineering B.E./B.Tech. background (CS / CE / EE strongly preferred)
     2–5 years of prior corporate or consulting experience, preferably in AI for Business
     Strong verbal and written communication skills
     Comfort interacting with senior stakeholders and clients
     Ability to structure ambiguous problems clearly
     Strong proficiency in PowerPoint / Google Slides / Canva
     Strong conceptual understanding of AI solutioning, including system architectures, AI agents, GenAI, RAG, predictive modeling, and optimization approaches
     Actively aware of current AI trends and able to translate them into enterprise relevant solution narratives
     No coding required, but ability to explain how AI solutions work end-to-end is essential

    Desirable Skills
     Prior experience supporting pre-sales, proposals, or client presentations
     Expertise in AI, enterprise systems, and business transformation
     Ability to think in frameworks and structured narratives
     Confidence, maturity, and professional presence in meetings

    What You’ll Gain
  • Direct ownership of enterprise AI pre-sales engagements, working on real client problems from discovery to solution pitching
  • Hands-on experience shaping how AI solutions are positioned, scoped, and sold across large enterprises and regulated industries
  • Regular exposure to CXO-level conversations, enabling you to build confidence and credibility in senior stakeholder interactions
  • Deep understanding of how AI strategy translates into commercial proposals, GTM narratives, and solution roadmaps
  • Mentorship from senior leadership in AI solution thinking, business framing, and client communication
  • A clear growth path into senior roles such as:
    o Senior AI Pre-Sales / Solutions Consultant
    o AI GTM / Strategy Lead
    o Product & Solutions Strategy
    o Enterprise AI Consulting

    Important Notes
     This is an on-site role in Goregaon, Mumbai
     Candidates must be willing to work closely and physically with senior leadership
     This role emphasizes learning, execution, and growth, not titles or hierarchy

    If you enjoy understanding enterprise problems, framing AI-driven solutions, and
    communicating impact with clarity and confidence, join Galaxy OAice Automation and
    help define how AI is positioned and adopted in real-world enterprises.

Ansible Automation Senior Architect

About Galaxy:
Galaxy Office Automation Pvt. Ltd is a leading technology solutions provider and helps
organizations to digitally transform their business. Over the past 38 years, we have strived to
help our customers meet the most difficult challenges by providing innovative solutions that
integrate cutting edge technologies. We have been constantly upgrading our portfolio of
solutions and skills to keep up with the fast-changing digital world. Our vast experience across
various industries, large investments in developing skills and solutions, ability to execute
complex transactions and over 300+ professionals put us in the best position to deliver
transformational solutions to our clients.
Job Description:
We are seeking a highly experienced Ansible Automation Senior Architect to lead large-scale
automation initiatives for enterprise and private cloud environments. The role involves
designing, architecting, and delivering end-to-end automation solutions using Red Hat Ansible
Automation Platform (AAP), Infrastructure as Code (IaC) frameworks, and DevSecOps best
practices. The architect will work closely with delivery, presales, cloud, and customer technical
teams to implement scalable, compliant, and repeatable automation across DC, DR, and UAT
environments.

Key Responsibilities

  1. Solution Architecture & Design
     Lead architecture, design, and blueprinting of automation workflows using Red Hat Ansible Automation Platform.
     Build IaC-driven automation templates, playbooks, and role libraries for enterprise
    datacenter, cloud, and hybrid environments.
     Design automation for provisioning, configuration management, patching, Day-0/Day
    1/Day-2 operations, and compliance.
     Define automation governance, standards, versioning, tagging, and CI/CD integration.
  2. Delivery Leadership
     Own automation delivery for large programs (DC/DR/UAT environments).
     Guide engineering teams (L2/L3) in building playbooks, modules, and workflow automation.
     Review, validate, and sign-off on all automation deliverables.
     Ensure alignment with project scope, timelines, and compliance needs in government/private cloud tenders.
  3. Technical Expertise
     Deep expertise in Ansible, Ansible Tower/AAP, and IaC frameworks.
     Strong experience with RHEL, Satellite, VMware, OpenShift, Cloud (AWS/Azure), networking automation, and security hardening.
     Ability to interpret RFP/RFI technical requirements and convert them into executable automation tasks.
  4. Collaboration & Stakeholder Management
     Work with customers, Red Hat teams, and internal delivery to align automation strategy.
     Support presales teams during estimations, BOQ preparation, and SOW definition.
     Provide technical assurance, documentation, and HLD/LLD artifacts.
  5. Quality, Compliance & Optimization
     Establish reusable automation frameworks, collections, and best practices.
     Implement monitoring, logging, and audit controls for automation pipelines.
     Optimize existing playbooks and environments for performance and operational efficiency.

    Required Skills & Experience
    Technical Skills

     10+ years of overall experience, with 5+ years dedicated to Ansible & IaC.
     Strong hands-on experience with:
    o Red Hat Ansible Automation Platform (AAP/Tower)
    o Ansible Core, Collections, Role-based architecture
    o Git, CI/CD pipelines, YAML, Python
    o RHEL, Satellite, RHEL HA add-ons
    o VMware, hypervisors, VMs provisioning automation
    o Multi-environment automation (DC/DR/UAT)
    o Network & Security automation (Cisco/Juniper/Firewall advantageous)

    Architectural & Delivery Skills
     Experience designing automation for large-scale infra (minimum 300–500 nodes).
     Strong documentation skills (HLD, LLD, runbooks, governance models).
     Expertise in estimating automation efforts (hours, man-days, cost).
     Ability to lead teams and manage customer expectations.

    Certifications (Preferred)
     Red Hat Certified Architect (RHCA)
     Red Hat Certified Specialist in Ansible Automation
     ITIL, Terraform Associate (added advantage)

    Key Attributes
     Strong communication and leadership skills
     Ability to operate independently in high-pressure delivery environments
     Customer-centric approach, with strong problem-solving capability
     High ownership mindset and attention to detail

Senior VMware Engineer

About Galaxy:
Galaxy Office Automation Pvt. Ltd is a leading technology solutions provider and helps
organizations to digitally transform their business. Over the past 38 years, we have strived to
help our customers meet the most difficult challenges by providing innovative solutions that
integrate cutting edge technologies. We have been constantly upgrading our portfolio of
solutions and skills to keep up with the fast-changing digital world. Our vast experience across
various industries, large investments in developing skills and solutions, ability to execute
complex transactions and over 300+ professionals put us in the best position to deliver
transformational solutions to our clients.

Job Description:
We are looking for a highly skilled Senior VMware Engineer who will not only manage and
troubleshoot VMware infrastructure but also coordinate with cross-functional teams, drive
issue resolution, and ensure smooth operations. The role requires strong technical expertise,
ownership, and excellent communication skills to manage tasks, assign work to relevant
teams, and ensure timely closure.

Key Responsibilities:
VMware Infrastructure Management
 Manage, troubleshoot, and optimize VMware ESXi, vCenter, and virtualized workloads.
 Perform VM creation, migration, resource allocation, snapshots, storage management, and cluster administration.
 Monitor infrastructure performance and ensure high availability.

Cross-Team Coordination
 Collaborate with multiple teams including Network, Storage, Backup, Security, and application teams.
 Evaluate incoming issues, categorize them, and assign tasks to the appropriate teams.
 Follow up on task status, ensure SLA compliance, and escalate when required.
 Communicate updates and action items to stakeholders.

Incident & Problem Management
 Lead technical bridges for critical incidents.
 Perform root cause analysis and drive long-term fixes.
 Maintain documentation for incidents, changes, and configurations.

Operational Excellence
 Implement best practices for VMware infrastructure.
 Assist in planning upgrades, patching activities, and capacity expansion.
 Ensure adherence to security standards and audit requirements.

Documentation & Reporting
 Maintain up-to-date SOPs, technical documentation, and configuration details.
 Provide regular reports on system performance, incidents, and task status.

Required Skills & Qualifications:
 Strong hands-on experience with VMware ESXi, vCenter, vSphere VM management.
 Good understanding of storage concepts (SAN/NAS), networks, and backup technologies.
 Experience in handling large-scale virtual environments.
 Excellent coordination, communication, and task management skills.
 Ability to take ownership and lead during critical issues.
 Certification preferred: VCP (VMware Certified Professional).

Soft Skills:
 Strong problem-solving and decision-making abilities.
 Team coordination and stakeholder management.
 Ability to work under pressure during critical incidents.
 Proactive, accountable, and structured approach to work.

MDM Support Engineer / MDM Administrator

About Galaxy:
Galaxy Office Automation Pvt. Ltd is a leading technology solutions provider and helps organizations to digitally transform their business. Over the past 36 years, we have strived to help our customers meet the most difficult challenges by providing innovative solutions that integrate cutting edge technologies. We have been constantly upgrading our portfolio of solutions and skills to keep up with the fast-changing digital world. Our vast experience across various industries, large investments in developing skills and solutions, ability to execute complex transactions and over 300+ professionals put us in the best position to deliver transformational solutions to our clients.

Job Description:
We are looking for an experienced MDM Support Engineer to manage, monitor, and
troubleshoot mobile and endpoint devices using ScaleFusion or similar MDM platforms. The
candidate should ensure device compliance, policy enforcement, and end-user support across
Android, iOS, and Windows environments.

Key Responsibilities:
 Manage and administer ScaleFusion MDM (preferred) or other MDM platforms like Intune / AirWatch / MobileIron.
 Enroll, configure, and monitor devices for compliance and security.
 Create and deploy policies, restrictions, and applications.
 Perform device troubleshooting and resolve policy enforcement issues.
 Generate compliance and activity reports for management.
 Coordinate with IT and InfoSec teams for alignment with corporate policies.
 Maintain documentation for configurations, SOPs, and incident records.

Required Skills:
 Hands-on experience in ScaleFusion MDM administration.
 Understanding of Android Enterprise and Apple DEP / VPP.
 Basic knowledge of Active Directory / Azure AD.
 Strong analytical, troubleshooting, and communication skills.

Preferred Certifications:
 ScaleFusion Certified Administrator (if available)
 Microsoft Certified: Endpoint Administrator Associate
 VMware Workspace ONE or MobileIron certification (optional)